Xining industrial and commercial center 12315 innovative consumer rights approach to accept complain

this year, Xining city Industrial and Commercial Bureau 12315 administrative law enforcement command center innovative methods and means of consumer rights, consumer complaints handled carefully, complaints and reports, timely transfer to split all the illegal cases.

Xining City Administration for Industry and Commerce 12315 executive director of the command center Pang Haiqiang:

(recording)

Pang: by the end of July, we received a total of 12315 Administrative Law Enforcement Bureau of central command center shunt in 167 cases of various types of administrative law enforcement, PUC 12315 command center directly accepted shunt in 165 cases of various types of relevant departments; urban authorities and the county bureau reported 1138 cases of various types of self-examination. According to the Bureau of the "two regulations" requirements, have been reported in a timely manner, has gone through 1090, worth 4 million 807 thousand and 300 yuan, 4 million 669 thousand yuan fines.

(recording only)

in a timely manner to resolve consumer complaints, complaints, reporting cases, while Xining 12315 administrative law enforcement command center also continue to promote the construction of law enforcement system platform. They set up a case report feedback form of data files and electronic archives, the Xining city at all levels of the 12315 administrative law enforcement command center can give full play to the unified command, unified acceptance, unified coordination and centralized functions in the work flow. At present, Xining 12315 administrative law enforcement command center has basically formed a unified investigation of cases, up and down the linkage of the four law enforcement system for administrative law enforcement has laid a solid foundation.

 

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